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Returns / refunds

Return procedure:
A 14 days trial period is applied to orders from Jacket Concept from the moment the product is in your possession. Within these days you can evaluate and fit the product.

When receiving the order, please check immediately if the order is complete and undamaged. If there is something wrong, please don’t hesitate to contact us. Feel free to return the product if you are unsatisfied with the product. Discounted products can also be returned. Products can be returned:
- Within the trial period of 14 days;
- If the product is complete;
- If the product is in original condition and packed using the factory packaging.

You can return the product using the return form. Always declare why you are returning the product.

Processing of returns
We will refund the amount of the returned goods within a week after receiving your package. If your return the complete order, the complete order amount will be refunded. If your return is a partial return, only the amount of the returned items will be refunded.

If you still have questions about returns, don't hesitate to contact us:

Jacketconcept


Geograaf 17

6921 EW Duiven, Netherlands

Email address: info@jacketconcept.com


Return form

Click the button below to download the return form.

Return form inside the Benelux

  Download Return form

Return form outside the Benelux

  Download Return form

Fast delivery

We ship orders the same day. Delivery times may vary depending on your location.

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Free shipping from €25,- in the Netherlands

We ship all jackets free of charge if the cart total exceeds the amount of 25 euros.

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Free returns in the Benelux

Would you like to try the jacket first? No problem, Jacket Concept offers free returns.

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